10 Ways to Improve Customer Satisfaction

Understanding how to improve customer satisfaction can make a huge difference to your bottom line. Try these 10 tips, and you are more likely to see changes in your relationship with the public.

  1. Be honest with your client. If you can't meet a requested deadline, tell your client before you take the order. While you may lose that one order, you are more likely to keep the customer over the long haul.
  2. Listen. Sometimes people just need to rant, even when they are wrong. Try to avoid taking this personally, and respond professionally.
  3. Don't be part of the customer "run-around-refer-the-poor soul-to-someone-else" team. Be the one to get answers for your client, and get those answers in as timely a manner as possible.
  4. Develop a personal relationship with your customer. Treat your client as if he is a person, not a way to make money. This does not necessarily mean that you have to become "buddy-buddy." It does mean that if your customer drops personal information such as the client's birthday, where the customer is going on vacation or that a child is graduating from high school, you call back with "congratulations" or ask follow-up questions the next time that you speak. People like working with people who treat them as people.
  5. Keep your promises. Don't agree to do anything that you can't deliver.
  6. Be knowledgeable. Know the facts about your products or services. Understand company policies. In addition, know as much about your client's business and needs as you can.
  7. Anticipate your client's needs. Take the extra step, and be ahead of your customer.
  8. If you are wrong, apologize.
  9. Ask for feedback. Obviously, customers are going to want more quality at a lower price with speedier delivery. However, your clients may provide you with valuable information that you can use to improve the reputation of your business.
  10. Thank your clients for their business. After all, you do have competitors who would love to have your customers.

We all know that the reality is that customers are not always right. However, if you always treat your customers as if they are right, your client satisfaction factor will improve.

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