How to Contact the Better Business Bureau

Knowing how to contact the Better Business Bureau can help consumers if they need to report a company or need to check out whether or not there have been formal complaints filed against a company. It can also help out business owners who want to establish a good reputation. The Better Business Bureau (BBB) is focused on creating trust in the marketplace and documenting both exceptional business performance and below-average behavior. You can contact the BBB in several ways.

For Consumers
When you want to contact the BBB to find out if a particular business is highly rated or not, the easiest way to do so is to head to the Web site (www.bbb.org) and select the "For Consumers" tab. From there, you'll be able to perform a variety of tasks, such as reading reports on a particular business, checking out charitable organizations, reading any complaints already lodged against a company and filing your own consumer complaints. You can also access the BBB's many resources and services, such as tutorials on consumer rights and reports on particular industry niches, such as autos.

For Businesses
Becoming accredited by the BBB says a lot to current and future clients about how you conduct business. At the BBB Web site, you can utilize features set up so that an interested business can become affiliated (the "For Businesses" tab). A business can apply for BBB accreditation and can be listed as a company that follows the strict ethics code as outlined by the organization. Companies who meet these standards are able to use the BBB seal on correspondence, sending the message to customers about its business practices. Other services for businesses include an opportunity to file a complaint about another business, programs on ethics and privacy and a full resource library.

Standard Contact Information
For those who wish to contact the BBB via a more traditional route, the phone number for the main offices is (703) 276-0100, and the mailing address is 4200 Wilson Blvd., Suite 800, Arlington, VA, 22203-1838. Most states also have regional offices for the BBB, and you can go there to get your questions answered face-to-face.

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