Uber’s Lost and Found Process Explained: From Reporting to Retrieval

Have you ever left something behind in an Uber? It happens to the best of us. Whether it’s a phone, a wallet, or even a pair of sunglasses, losing an item can be incredibly frustrating. Fortunately, Uber has a well-organized and efficient Lost and Found process in place to help you retrieve your belongings. In this article, we will take a closer look at how Uber handles lost items and what steps you should take if you find yourself in this unfortunate situation.

Reporting the Lost Item

The first step in recovering your lost item is to report it through the Uber app. Once you realize that you have left something behind, open the app and go to the menu. From there, select “Your Trips” and choose the trip during which you misplaced your item. Scroll down until you find the “I lost an item” option and click on it.

Provide as much information as possible about the lost item when filling out the report. This includes details such as a description of the item, its approximate value, and any unique features that may help identify it. The more accurate information you provide, the higher your chances are of getting your belongings back.

Contacting Your Driver

After submitting your report, Uber will reach out to your driver on your behalf. They will provide them with all the necessary details about your lost item so that they can check their vehicle for its presence. It is important to note that drivers are independent contractors with their own schedules; therefore, they may not be immediately available for contact.

If your driver finds your lost item, they will get in touch with you directly through either email or phone call provided by Uber’s system. At this point, both parties can arrange for a convenient time and place for returning the item.

Retrieving Your Belongings

Once contact has been established between yourself and the driver, it’s time to retrieve your lost item. It is crucial to ensure that you and the driver agree on a safe and convenient location for the exchange. This could be a public place like a coffee shop or a police station, where both parties feel comfortable.

Uber encourages riders to meet their drivers within 48 hours of being notified about the found item. However, if you are unable to meet within this timeframe, it is advisable to stay in touch with your driver and make alternative arrangements for retrieval.


Losing something in an Uber can be a stressful experience, but thanks to Uber’s Lost and Found process, there is hope for recovering your belongings. By promptly reporting your lost item through the app and providing accurate information, you increase your chances of success. Remember to stay in contact with your driver and arrange for a safe location when retrieving your belongings. With these steps in mind, you can navigate Uber’s Lost and Found process with ease and hopefully reunite with your lost items in no time.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.